Returns Policy
We want your TheoMart shopping experience to be clear and reliable. This page explains what to do when an order needs to be returned or corrected.
When to contact us
- You received a damaged item.
- You received the wrong product or quantity.
- An item has a significant issue that was not described on the listing.
- Your order has another delivery or product problem that needs support.
Before requesting a return
- Keep the product, packaging and order information available.
- Contact TheoMart as soon as you identify the issue.
- Provide your order number and a clear description of the problem.
- Photos may be requested to help us assess damaged or incorrect items.
Return review
Each request is reviewed based on the product, condition, reason for return and order status. Some products may have specific return conditions because of their nature, hygiene requirements, perishability or other applicable restrictions.
Refunds or replacements
Where a return is approved, TheoMart may provide a replacement, correction, store resolution or refund depending on the circumstances and available options. The applicable resolution will be communicated after review.
Items that may have special conditions
Perishable goods, opened consumables, hygiene-sensitive products, customized products and items affected by improper use may have additional return limitations. Contact support before sending such an item back.
How to start
Use the support/contact options in the TheoMart header or footer. Include your order number, the item concerned and the reason for your request so the support team can assist you faster.