Frequently Asked Questions
Find quick answers about shopping, delivery, payments, orders, returns and getting help from TheoMart.
Shopping
Browse products, choose quantities and add items to your cart before checkout.
Delivery
Delivery availability and charges depend on the order and delivery location.
Support
If you need help with an order, contact TheoMart through the support options shown on the website.
How do I place an order?
Choose a product, select the required quantity or options, add it to your cart, review your cart and continue to checkout. Follow the instructions shown to submit the order.
Can I track my order?
Yes. Use the Track My Order option in the TheoMart navigation and provide the order information requested by the page.
How do I know whether a product is available?
Product cards display the current stock status. Products marked Out of Stock cannot be added to the cart until availability is restored.
Can I cancel or change an order?
Contact TheoMart support as soon as possible with your order details. Changes or cancellation depend on the order's processing and delivery status.
What if I receive the wrong or damaged item?
Contact TheoMart support promptly and provide the order details and a clear description of the issue. See the Returns Policy for the applicable process.
What payment methods are available?
Available payment options are shown during checkout and may vary depending on the order and current TheoMart payment setup.
Does TheoMart deliver outside Kigali?
Delivery coverage depends on the service area available at the time of your order. Check the delivery information during checkout or contact support for confirmation.
How can I contact TheoMart?
Use the contact/support options provided in the TheoMart header and footer. When contacting support about an order, include your order number whenever possible.